Booth Details, Discounts, and Policies  Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Shipping policy

  • For international returns information, please refer to our INTERNATIONAL ORDERS section
    MORGAN MILLER is happy to accept your return as long as the item is returned within 30 days of receipt and meets the requirements below.
    1. The product is still in new, unworn condition as received. We recommend that you first try on the shoes indoors to ensure the fit and sizing meets your preference.
    IMPORTANT: The shoes and the shoebox must be in resalable condition for the return to be accepted.
    2. The return product (if applicable) should include all original accessories as received (i.e. original shoebox, shoes laces, key chains, color swatches, additional insoles, shoe bag, replaceable spikes & etc).
    3. The original manufacturer’s shoebox as received. No tapes or labels on the shoebox. Please do not send the return by using the shoe box as the outer shipping box or your return will DEDUCT A RESTOCKING FEE OF 50% OFF YOUR REFUND!!!!!!!!!

IMPORTANT:
Please note that the mailing labels and return authorization documents are only for MORGANMILLER products. Do not send another seller’s products with MORGANMILLER products or do not send another seller’s product using MORGANMILLER mailing labels and return authorization documents.

HOW TO SEND BACK THE RETURN PACKAGE:
9. Pack the unworn shoes into the original shoebox and then pack the shoebox into a shipping carton. Do not ship using the shoebox as shipping carton, it will be automatically charged a restocking fee of 50% off your refund. If the item is shipped out without the shoe box a restocking fee of 50% will be charged!
10. Please include the Packing Slip that was enclosed in the original package. It is important that we have the Packing Slip and the RA document with the return product.
11. Secure the package box (not the shoebox) with box tape.
12. Take the package to nearest shipping outlet (i.e. USPS, UPS, FedEx Office, etc.). IMPORTANT: The customer will endure the cost to ship it back to us. There will be no reimbursement applied for returns shipping cost. The customer is responsible for the shipping cost. If customer apply shipping charges to the Sender, it will be billed back to the customer and the customer will have to pay for the cost. No exception.
MORGAN MILLER is not responsible for tracking of the arrival date or for the lost package. Please make sure that you have the accurate information on the mailing label and save your tracking or confirmation information.
Please allow at least 2-3 business days from receipt at our facility to process and refund the return. Funds back to your original payment may take additional 5-7 business days.

Any previous shipping charges are non-refundable.

Exchanges:
If you are interested in exchange, please place a new order to ensure availability of size and style. Unfortunately, we currently do not offer exchanges.

Thank you!

Return policy

Full refund available within 30 days

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Shipping discount: Pesos de envío de todos los elementos se suman para el ahorro.

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