Shipping Times
Monday to Friday (excluding weekends and holidays).
All items are usually shipped via a Standard Shipping method unless you choose a different shipping method (if available). Items are expected to arrive within 10-20 business days to major country destinations. Other countries with strict Custom regulations may take up to 30 business days or more.
Expedited / Express Shipping times usually average from 3-8 business days. Expedited Shipping costs are subject to change either on a daily or weekly basis. This is normally due to the weight and dimensions of the item(s), the shipping carrier used and country destination where the item(s) need to be delivered to.
If you require Expedited Shipping and don't see an option available at the checkout, please send us a message requesting a price quote and we will check this with the courier company for you.
Please note that the shipping times mentioned in this listing are an estimation only. Unexpected delays may occur due to shipping carrier issues, natural disasters, Custom regulations and so on. As these issues all fall outside our control, we will still endeavour to help and answer any questions you may have.
Other possible delays may also occur due to Public holidays such as Christmas, Chinese New Year and other busy peak periods. This may result in your item in taking longer than usual to arrive. In this case, please add another 5-10 business days as the delay for these occasions to receive your item.
Production time
Please allow anywhere from 1 to 10 business days for Handling time for your item(s) to be shipped out unless specified otherwise. We usually ship all items on the next following day or within 2 business days; however this also depends on stock availability, busy periods and waiting for payments to clear.
Customs and Import Charges
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country.
We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Return & Exchange Policy
1. For any quality problems, please contact us within 7 days after you receive your item(s). Please provide photos with detailed information regarding the issue you've received / found. We will endeavour to reply within 24 hours.
2. If quality issues have been identified that the cause was made by us, we can offer to accept a return for refund or an exchange.
3. We can also accept exchange requests if you select the wrong item (i.e. dress size). However, you'll need to pay for the delivery costs to return and receive the exchanged item.
4. No refunds will be given if the item isn't returned within 7 days. Returns and exchanges are not granted if the item (i.e. costume) was custom made for you. Please note that shipping fees (including returning back shipping fee) and insurance are non-refundable. These are our terms. Therefore please read them carefully and if you're unsure, please don't hesitate to ask us for clarification prior to placing an order.
5. Products must be in the same or good condition and in its original packaging when returning it. We won't accept returns if the item has been damaged or used. Please ensure to always contact us first before applying / requesting for a return or exchange request.
6. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
7. We will not be responsible for returned packages which are lost by your mailing service. We recommend you to use a carrier service that provides a delivery confirmation number or tracking number.
8. For all returned products, buyers MUST contact us for the returning address.
Contact Us
Please feel free to contact us if you have any questions. Your questions will be answered within 24 hours.
Thank you!
Copyright:
We are not the creator of the idea or concept of these, this is an inspired fan made item and not an official product. All rights belong to their respected owners. They are to be considered parody fan art, and not an officially licensed product. We do not claim ownership over any brand names, images, graphics, or characters; We are simply a fan of these items and enjoy using our artistic abilities to create unofficial fan art for cosplayers, larpers, collectors, and fellow fanatics. Trademarks belong to their respective owners.