Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
UBL
brings Luxury Brands Footwear At Affordable Prices
Where Every Step Speaks Gold, Walk with Power Run with Prestige.
Shipping policy
Urban Lace & Eyelets Footwear
Sales & Return Policy**
1. Sales Policy
Order Processing
• All orders are processed within 1–2 business days.
• You will receive a confirmation email once your order is placed and another once your order has shipped.
Payment Methods
We accept all major payment options, including:
• Credit & debit cards
• PayPal
• Apple Pay / Google Pay (if supported at checkout)
Product Availability
• Items are subject to availability.
• If a product becomes unavailable after your order, you will be notified and offered a refund or alternative item.
Pricing
• All prices are listed in USD.
• Urban Lace & Eyelets Footwear reserves the right to update prices at any time without notice.
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2. Shipping Policy
Shipping Times
• Standard shipping: 3–7 business days (U.S.)
• Expedited options may be available at checkout.
Tracking
• All shipments include tracking.
• Tracking information will be emailed once the order has shipped.
Shipping Errors
• If you entered the wrong address, please email us within 12 hours so we can attempt to correct it.
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3. Return Policy
Eligibility Window
• Returns are accepted within 7 days of delivery.
Condition Requirements
To qualify for a return:
• Shoes must be unused, unworn, and in original packaging.
• Items showing wear, damage, or alterations will not be accepted.
Non-Returnable Items
• Final sale or clearance items
• Gift cards
• Customized or special-order items
Return Process
1. Contact our support team at [your email] with your order number.
2. We will provide return instructions and a return authorization.
3. Once we receive and inspect your return, we will notify you of approval or denial.
Refunds
• Approved refunds are issued to your original payment method within 3–5 business days.
• Shipping fees are non-refundable unless the return is due to our error.
Exchanges
• Exchanges are allowed for different sizes or colors, subject to stock availability.
• If the requested item is out of stock, you may opt for a refund.
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4. Damaged or Incorrect Items
If you receive a defective or incorrect item:
• Contact us within 7 days
• Provide photos of the issue
• We will replace the item at no extra cost
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5. Customer Support
For any questions or order issues, contact us at:
Email:help@ubl.com
Phone/ Text 404-593-1936
Return to booth
Seller coupons & discounts
Shipping discount: Pesos de envío de todos los elementos se suman para el ahorro.
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