How does another seller’s 4 star rating get on MY listing?? I am absolutely shocked that I stumbled upon this while editing listings. And right there front and center too :( If you click on the 4 star rating she actually got a 1 star.
I have emailed support, but wanted to know if this happens to other sellers?
Thanks,
Cindy
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originalsbycindy Reputation: 20 See originalsbycindy's booth |
This is an official Bonanza response.
Sorry for all the confusion this has caused @originalsbycindy. So, the 4-star rating you’re seeing is directed towards the item in general and not a reflection of you as a seller. We’re trying to improve our catalog so buyers can read past reviews of that type of item, which we believe will give buyers more confidence when purchasing items on Bonanza.
Regarding the 25 sales a year situation. I believe there was some confusion on our end and we misunderstood your question when you emailed. This is one of the requirements to become a Top Rated Seller on Bonanza and this has nothing to do with the star rating for your item(s) when cataloged.
Hope this helps clear a few things up! If you have any other questions about this, please email us back in support and we’ll get back to you as soon as possible!
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bonanzajon Reputation: 1539 See bonanzajon's booth |
1 Comment
I think if you “Report the item as miscataloged” by clicking the small “x” beside the “Catalog Info” it will remove these ratings. Look for the “Catalog Info” area on the right side of your listing. It will be a few sections below the “Add to Cart” button.
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MommyOf2QTsWaxWorks Reputation: 22 See MommyOf2QTsWaxWorks' booth |
Thanks Empress, I did hear back from staff. This is my punishment for not selling 25 items in a year. Honestly, if it’s me this happens to or another seller, I feel it is grossly unfair to any seller to have somebody else’s rating on your listings, not to mention it’s not the truth.
Bonanzajon, how can that 4 star rating be a reflection on the item itself (my zebra ribbon), when there is no ribbon like mine when you click on that 4 star rating, nothing even similar. Just seems very wrong to have another seller’s rating on anybody else’s listing.
It’s already hard enough to try and get sales here. Another seller’s 4 star rating on my listing gives buyers ZERO confidence in me, and is just making things even more difficult.
Thanks for trying to clear up this situation.
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originalsbycindy Reputation: 20 See originalsbycindy's booth |
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