I recently received two bad reviews, but I couldn’t get the buyer’s reply without contact with buyers, so I couldn’t solve the problem. Is there any way you can help me?
The first evaluation is a 0 return buyer. She said there was a problem with the scarf he bought, but he broke a hole, but I sent him an email, but I couldn’t get the reply from the other person.
The second evaluation is that we didn’t receive the goods, but the buyers didn’t leave any contact information when they bought them. So the goods were stored in the post office, the buyers had to get the goods at the post office, but they didn’t get the buyer’s understanding and gave me a bad review.
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XINDI Reputation: 113 See XINDI's booth |
This is an official Bonanza response.
Hi Xindi,
We’re not seeing any feedback on your account, so it seems like you may have worked with your customers regarding these situations. If you run into this type of situation in the future, you’ll always want to try and work with your customer first. If that doesn’t work, please email us and we’ll review the situation in a little more detail.
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bonanzajon Reputation: 1539 See bonanzajon's booth |
Since some members don’t see them and others can, maybe it depends on the device we are using, or some other factors (?).
Anyway, dear Xindi, maybe You will be able to solve it with Your buyers and they can change their feedback.
If not, You have 28 transactions on B. and these particular 2 reviews wouldn’t deter me from purchasing from Your shop.
Your answers are quite good (with proper explanations and You offered viable solutions), so, if only Your customers contacted You before leaving neg. fb, it could be solved earlier.
If I may add one tiny suggestion. I know, what You mean in the last sentence in each of Your answers, but it would be better not to include it there.
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ArtistsUnion Reputation: 3676 See ArtistsUnion's booth |
1 Comment
I took a look at your booth and there’s no bad feedback showing for public viewing that I could find.
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maydamart Reputation: 281 See maydamart's booth |
2 Comment
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