I assume that after updating my Booth , all bay changes will be updated to Bonanza at the same time. It is definitely not. then I got 3 pending transactions to which payment all went to my old email payment a/c (closed). I sent messages to buyers asking them to cancel the transactions with paypal and ask/wish them to buy again. But non of them response. If in ebay, we can locate buyer’s email address but Bonanza none.
In my working experience with Bonanza, buyers not aware Bonanza messages and assume that all about their messages are advertisement. Same as ebay. But in ebay, I can locate buyer’s personal email address and write to them for purpose. All of them replied/respond quickly. That’s the point.
I have sent 2 messages to Bonanza asking for help, still awaiting reply.
If still no reply from these 3 buyers, I will ask the support to contact buyers directly or ask buyer’s email address ???
|
collector47 Reputation: 17 See collector47's booth |
Sorry to hear of the recent troubles with your PayPal email address @collectory47!
We were able to respond to your support email just a few minutes ago regarding the troubles you’re having. We appreciate your patience during this situation and if you continue to have any questions regarding the pending transactions, please email us back.
|
bonanzajon Reputation: 1539 See bonanzajon's booth |
1. When you send a Bonanza message, it is also sent to the user’ regular email address.
2. Your PayPal settings are not synchronized between eBay and Bonanza. If you sell on eBay, your payment goes to PP Account you entered into your eBay seller settings. The same is true of Bonanza. Change your PP address in your Bonanza seller account.
3. Bonanza Support will typically get back to you within 24- 48 hours (but not necessarily including weekends).
|
tomwayne1 Reputation: 8637 See tomwayne1's booth |
Thanks for your information. I understand Bonanza message will also sent to buyer email address. As a buyer, they always neglected the Bonanza/ebay messages which they assumed the email is advertisement. But as a seller, we must read all Bonanza/ebay messages. see if there is a sale coming.
I have now updated my payment email a/c in seller setting. But these 3 pendings are waiting for Bonanza support help. Hope they will solve my problem on Monday.
I deeply appreciated your response.
|
|
collector47 Reputation: 17 See collector47's booth |
Viewed: 1067 time
Asked: Translation missing: es.datetime.distance_in_words.over_x_years ago
Latest response: Translation missing: es.datetime.distance_in_words.over_x_years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
