Let me just say up front that I don’t normally look at that “[some number of] items were disapproved by Google Shopping” notification because mostly it’s all gobbledygook to me and I don’t understand it anyway. That said, I took a look today out of curiosity, and there are a handful of items where I do actually understand what they’re saying – it’s just that they’re wrong. I don’t know what one does about that.
Specifically, there are six items where it says they are missing shipping. They aren’t missing shipping, though. All of these are items where I used the Bonanza shipping calculator, as I do on the vast majority of my listings. I don’t know why Google’s picking on these six. It’s hurting their self esteem, poor things.
The other item that’s bugging me is one that says “Image too generic.” I clicked on “see policy” and of course it was all Greek to me (as they say), but I did get that the gist of it is they want my photo to be of the actual item. It IS a photo of the actual item. A perfectly clear photo of the actual item.
So… Thoughts? Anyone? Anyone? Bueller?
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RummageRampage Reputation: 291 See RummageRampage's booth |
This is an official Bonanza response.
Hi RummageRampage! I’m Shelly, I work directly with Google Shopping to help sellers get disapproved items into advertising. Below are a few tips that may help.
-Google does not recognize first-class shipping options over 13oz, and those six listings in your booth say 14oz. Go to your listing and change the weight to 13oz or the shipping method to Priority.
-The generic image error has cleared. You can update your feed by clicking on Refresh on your Ad Troubleshooter page.
-There are two listings that Google thinks need a UPC. It doesn’t look like the items have one, so I requested that they do a manual review to take another look. You can refresh your feed in around five days and see if they approved the items.
-On listings that Google is requiring a UPC but there is not one that you can find and the manual review returned as still disapproved, these are the options. Since they only require a UPC for items both new and branded, you could remove the brand or change the condition to see if Google will approve it. You can also buy your own UPC or suppress the listing from your feed.
You can read more about correcting Google shopping errors on this blog. https://www.bonanza.com/blog/main/Fixing_Google_Shopping_Ad_Feed_Errors or get personal assistance at [email protected].
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BonanzaShelly Bonanza Staff See BonanzaShelly's booth |
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