Newbie question on searches and reviews

Hello everyone,

We are brand new to Bonanza but not to online selling. We used to do ebay and have a shop on Etsy currently. Our booth is up and running and the views look pretty good but no sales yet. When I do a search in my booth or in the selling dashboard I get a message that shows me the number of items found and the category (active or inactive) but no way to see that item. It doesn’t show on the search page and if you click the category it just takes me back to my booth. What am I doing wrong or not seeing?
This second part is trickier I’m sure. I have 200 reviews on Etsy (we haven’t sold on ebay in forever so most of my feedback from there is too old to really be any good) and all of my reviews except one or two are 5 stars. Now how do I let my Bonanza customers know that I’m not new to selling on line and I’m trustworthy? I worked hard for all those reviews and it just bites that I can’t use them to build my brand here.
Any suggestions or help would be so greatly appreciated. Thanks

asked Translation missing: es.datetime.distance_in_words.almost_x_years ago

6 Answer

Bonanza search is very picky. If you are searching for an item it has to be the exact word and if using multiple words they have to be in the same order. I suggest not putting in any search words. You can then use the categories to narrow down items in the add edit screen. You can also go directly to your booth, click on an item and there is an option for you to edit it.

answered Translation missing: es.datetime.distance_in_words.almost_x_years ago

A2z4u2c
Reputation: 1291
See A2z4u2c's booth

3 Comment

Treasure_By_Demand says: August 22, 2017

Thank you that is helpful. Maybe a suggestion to Bonanza would be to make their search easier. Now If I could just figure out how to use my reviews.

ArtistsUnion says: August 22, 2017

try to use Your ‘batch edit items’, is very helpful tool with a lot of great options (items’ search as well): [URL removed]

ArtistsUnion says: August 22, 2017
  • is = it’s a… * And here is info, how to use ‘Batch edit’: [URL removed]

I can sort of help on the search/view. This is the email I sent to CS back in [URL removed]

“[URL removed] searching booth Good morning, I’m not sure if you are aware of this, but thought I might send a note just in case. I’m presenting this as a buyer, not a seller. When in a booth, and say I am scrolling thru the booth, and say I am now on page 2. There is a section where it says “search booth”. Are you aware this search ONLY searches THAT page, and not the booth. I have tried this in several booths to have the same results. see attached PDF As a seller, this is disturbing. As a shopper, if I am on any page, and decide that “Oh, I wonder if they have XXXX”, I would use the first search option I could find. If the search comes back with something like the attached (VERY CONFUSING), there is a very good chance I just might go somewhere else. The only time it searches the entire booth is on the first page. How do customers know this? They don’t and that is the purpose for this email. And why would they. It makes no sense to have “search booth” when in fact it only searches the page you are currently on. Thank you for your time and I really hope this can be fixed. I have tested this in several booths. The results are the same."

And the [URL removed]
“Thanks for writing and bringing this to our attention. When users experience issues similar to the one you are describing below, we often find that clearing your cache, cookies and browser history resolves the problem. Here are instructions on how to clear your [URL removed] [URL removed] We have been alerted from other sellers regarding this situation and in some instances clearing your cache will fix the issue and for some sellers it didn’t. We’re aware of this little bug our and our developers are trying to figure out what’s causing this and get it fixed as soon as possible. 

Our site features typically work best on Google Chrome, Firefox and Safari. Please make sure that you are working with the most up-to-date version of your browser. If clearing your current browser’s cache does not resolve your issue, we recommend using a different browser or device to see if the problem persists"

I cleared my cache, re booted and all is good

I hope this helps

answered Translation missing: es.datetime.distance_in_words.almost_x_years ago

1 Comment

Treasure_By_Demand says: August 22, 2017

Thanks so much. But I’m searching from the sellers dashboard and all I see is the qty of items that fit the search. No images show and hitting the categories just takes me back to the front of my booth. I imported a lot of items and now I have to update them so they fit this profile.

Ad 1) Once_Again has provided a detailed answer, so, I hope, You will be able to solved the problem.

Allow me to add that I’ve just checked in Your booth and found the search working properly on my end.
I’ve searched for the ‘bean pot’ and it appears on the result page and I could enter this item’s listing immediately.

Ad 2) You can import Your feedback from eBay (up to 5000):

https://www.bonanza.com/site_help/general_selling/feedback_importer

Welcome to Bonanza and good luck!

BTW, this is Your “selling dashboard” https://www.bonanza.com/selling_dashboard, where do You search there?
There is no internal booth search on this page, only the general (main) B. marketplace search box.

Unless You mean Your ‘edit page’ https://www.bonanza.com/booths/Treasure_By_Demand/edit

answered Translation missing: es.datetime.distance_in_words.almost_x_years ago

2 Comment

Treasure_By_Demand says: August 22, 2017

Sorry I should have said that I search when I am in the Add/Edit Item page. I just checked and it still doesn’t work for me. And as I said my ebay is so old it’s not relevant, I want to use my Etsy reviews and can’t.

ArtistsUnion says: August 22, 2017

If You are satisfied with Your ebay feedback, it doesn’t matter, how old it is – import will bring only the number of +/0/- reviews and not the content/text

I’m still looking for answers or ideas on how to let customers know that I’m really not a newbie. How do I use my reviews from Etsy?

answered Translation missing: es.datetime.distance_in_words.almost_x_years ago

1 Comment

A2z4u2c says: August 22, 2017

You could copy and paste a few in your booth description page, though many buyers never look beyond the booth.

Bonanza currently does not have a way to import your feedback from etsy.
You can always put in your profile/about me that you are a long time online seller and that you have ________ feedback from etsy.

answered Translation missing: es.datetime.distance_in_words.almost_x_years ago

1 Comment

Treasure_By_Demand says: August 22, 2017

Thank you very much. That is helpful.

Finally I found a great post with interesting topic. I read every points of this post that is really so enjoyable and I have bookmark your site for get back again here. [URL removed]

answered Translation missing: es.datetime.distance_in_words.almost_x_years ago

Question Vitals

Viewed: 1153 time

Asked: Translation missing: es.datetime.distance_in_words.almost_x_years ago

Latest response: Translation missing: es.datetime.distance_in_words.almost_x_years ago

To Answer Brilliantly

Remember these tips:

  • Use links to other sources to support your opinions
  • Use examples where possible
  • Put yourself in the inquirers shoes: what extra info would be helpful?

Should I post a comment or an answer?

You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?

Post an answer for:

  • Replies that directly and specifically answer the original question

Post a comment for:

  • "Thanks," "Me too," "I agree," or "Works for me" types of replies
  • When you would like the original poster to provide more details
  • When you have more to add to someone else's question or answer

See also our Roundtable FAQ.

Formatting

Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.