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Seller hasn’t shipped my item in weeks
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Bonanza customer service has been terrible and keeps asking me to reach out to the seller, which I have. The seller won’t return my messages and my item still hasn’t shipped.

asked Translation missing: es.datetime.distance_in_words.over_x_years ago

VivienneT1
Reputation: 10

4 Comment

EmpressDepot says: February 07, 2019

I would open a claim with the payment provider that you used.

EmpressDepot says: February 07, 2019

You can also check to see when a seller last logged in by going to their profile page, which you can find by visiting their main booth page with all of their inventory listed and looking under their avatar (image) off to the left upper side of the page.

EmpressDepot says: February 07, 2019

Then when on the profile page, right beside the avatar (image) will be the last Active date the seller was logged in as I am sure you wish to have your merchandise. If all else fails, contact the payment provider that you used to pay the seller. You could also explain to Bonanza customer service how

EmpressDepot says: February 07, 2019

many days you have attempted to make contact with the seller and I think this would help. Ultimately, Bonanza cannot give a refund on the seller’s behalf.

1 Answer
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First off check to see if your seller is actually located in the US..if the seller is not realize it may take as long as 3+weeks to get an international item…
Listings should show where they ship from

Go to PayPal (more than likely you used paypal..)
Find the invoice your your purchase
..and file a claim for item not received.

and also file a complaint with Bonanza..

These are the steps you should [URL removed]
Since you have already tried to contact seller without success..go to next steps

https://www.bonanza.com/site_help/offers/bpp_full_terms

answered Translation missing: es.datetime.distance_in_words.over_x_years ago

CindyBear
Reputation: 3068
See CindyBear's booth
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