I have never had issues before calculating shipping costs with international orders. I have free shipping to US but shipping must be paid for outside of the country. I have an order and the shipping is blank saying “cannot be calculated”.
I am going to have to call the post office, making my customer wait, as nothing is showing up. I turned off the offer feature as I had only been accepting orders to Canada outside the US, but this customer is wanting to ship elsewhere. I am going to accept their order, but it was still calculating nothing for shipping despite this. What am I doing wrong?
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TrinityofLight Reputation: 10 See TrinityofLight's booth |
Hello TrinityofLight,
Welcome to the Bonanza Help Community,
In addition to the information already provided by other sellers in this post,
To set calculated shipping, visit the batch editor and click on the “Shipping” tab to the left side of the toolbox at the top of the page.
Click “Add international shipping service,” then select the “Calculated” option.
Choose your shipping carrier from the drop-down menu.
Bonanza currently supports calculated shipping for USPS, UPS or FedEx.
Select the locations you’re willing to ship to, then select the items you’re able to ship to those destinations and apply the change.
Here is information from our Help pages about international shipping that was previously posted by TrinketBox
If you need additional support please email our support team and they will be glad to assist you further. [email protected]
Thank you and Happy Selling!
Kind Regards
Wanda
Bonanza Support
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bonanzawanda Reputation: 1046 See bonanzawanda's booth |
Perhaps Bonanza is having issues with calculating the shipping to other countries. However, you can always use PayPal directly to determine the shipping costs and create a shipping label.
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tomwayne1 Reputation: 8637 See tomwayne1's booth |
4 Comments
A weight has to be entered for the item to calculate shipping and there is not an option to add weight under free shipping…
However, if you set it up in the listing [URL removed]
I will ship to the selected countries calculated by USPSThere is the option to set the weights for calculated shipping.
Also items shipping internationally can be set in the batch edit by setting countries and costs (or calculated). You will also have to select which items the shipping will apply
Here is more help on setting up international shipping
Also for future reference…here is the USPS domestic and international rates (look under Commercial base to get the same costs as PayPal will charge). You will need to find out which price group each country is in…
I use this to set up international as flat rate..since calculated rates are retail and not commericial rate base
[URL removed]
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TrinketBox Reputation: 3805 See TrinketBox's booth |
4 Comments
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