I was having really decent sales in June. Then Bonanza charged my credit card $100 for selling fees that I’d already paid. I filed a complaint, they said too bad they weren’t reversing the charge since they’d already ran it through & then my sales & views came to a complete halt.
I know summer is slow season & I know this is a slow site but I don’t believe that was a coincidence :(
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CanadianGraphiti Reputation: 53 See CanadianGraphiti's booth |
Hi @CanadianGraphiti,
Thanks for reaching out and sorry for the confusion. Once your final value fee balance reaches $100, we will automatically charge the card on file. You have the option to manually pay your fees via PayPal before you hit the $100 threshold. If you do not pay down your balance, your card will automatically be charged once the $100 threshold is met. Learn more about paying your final value fees for sales made on Bonanza [URL removed]
https://www.bonanza.com/site_help/fees_and_payments/how_do_i_pay
Bonanza is unable to offer refunds on final value fees unless the buyer has been refunded for the order. If you have issued a refund to the buyer, you can submit a fee refund request from your billing statement and we will gladly refund the seller fees for those transactions.
https://www.bonanza.com/site_help/offers/cancel_transaction_on_bonanza#refundFee
Sorry to hear that sales have not met your expectations. We have a variety of tools and resources that can help increase sales. We recommend reviewing our Seller Success [URL removed]
https://www.bonanza.com/site_help/seller_success/home
For personalized information on how to boost your sales, check out your seller [URL removed]
https://www.bonanza.com/booths/CanadianGraphiti/seller_checklist
Hope that information helps. Let us know at support@bonanza.com if you need additional assistance!
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Katyoke Reputation: 1512 See Katyoke's booth |
I have found my greatest successes, over the years, by contacting my credit card company – or my bank, if it seemed to be an error on their part. They take these things very seriously and they don’t say things like “so sad – too bad.” Whether or not your sales coming to a total melt down is connected, I really can’t even hazard a guess. Good luck; sorry you have to do all the work yourself.
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cshort0319 Reputation: 118 See cshort0319's booth |
The staff at Bonanza is usually very cooperative & professional, I cant see them using language such as “too bad”. But as csshort said, all you need to do is contact your credit card company and inform them.
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SparklesJewelry Reputation: 777 See SparklesJewelry's booth |
I cant see them using language such as “too bad”
@SparklesJewelry… you are 100% correct in your assessment.
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tomwayne1 Reputation: 8637 See tomwayne1's booth |
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