Why does Bonanza support no speaka da English?

I am trying to get someone at Bonanza to understand that this [URL removed]

https://www.bonanza.com/site_help/general/live_support_chat

…is misleading, because it indicates that Bonanza currently has live chat when they do not. I have written multiple times asking them to correct the page, but all anyone tells me is that they do not have live chat, but might later in 2025. They do not seem to understand that I am trying to point out incorrect information on their website so they can correct it.

Is English not these people’s first, second, third or fourth language? I honestly cannot understand why they are so bad at understanding what I am asking, unless they are deliberately trolling me which would be extremely unprofessional.

asked Translation missing: es.datetime.distance_in_words.about_x_hours ago

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