it has been more than 8 days Bonanza says they got notice of a cancellation but there is still no option to mark this order as unpaid & get rid of it how do I do that? & on the seller dashboard under billing & statements, there is no X nor any option to cancel so I have this fee in limbo now marked as unpaid even though Bonanza received notice & thus was fully aware of the full refund!! no option to get rid of it, very aggravated
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Jewelsbelegance Reputation: 307 See Jewelsbelegance's booth |
Hi Jewelsbelegance,
We’re sorry to hear of the troubles this order has caused. If your card was charged for the seller fee from this order, we’re more than happy to refund your fees once we see that you ended up refunding your customer! We see that you wrote into support over the weekend and our team will be responding to you here very soon so we can get this all sorted out :)
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bonanzajon Reputation: 1539 See bonanzajon's booth |
You need to go to your billing statement and request a fee refund. Give details on refund and why the order was cancelled. Should show on the billing statement a credit once its done. After that the transaction will just sit there. You can ignore it or delete it.
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A2z4u2c Reputation: 1291 See A2z4u2c's booth |
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