Seller Community Forum

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3 answers
0 vote
How to invoice
I'm new to Bonanza I made 3 sales today but can't find where to invoice for the shipping charge. They bought 3 items with the buy it now and it charged shipping for each one. But it doesn't coast 10.00 to ship 3 items it costs 3.50. OK I now s...

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2 answers
0 vote
Nothing in my booth is working and i can't even contact the help people
Nothing works, I can't check my sales, i can't put tracking numbers in, I can't view my booth or add items, about the only thing I can do is get my daily rewards, when I send a message to Bonanza it just does not send it, I can't contact the help ...

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2 answers
0 vote
How do i check item views for my bonanza webstore?
Are the view counts different from Booth to my Webstore? Are they separate and how do I check the Webstore counts? Thanks!

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1 answers
0 vote
Domain name
Ok I am sending this message because I never got a response back since I registered my domain name with Bonanza which I didn't know at the time you could buy your own name is it really locked in for 60 days and can't be changed to a new name til t...

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2 answers
0 vote
Ebay / bonanza / seller cloud
I have successfully migrated over 2500 skus from eBay to bonanza .However the problem is that seller cloud can not fully connect with seller cloud because bonanza is not pulling all the information it should from eBay ...such as : - Sku - proper...

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2 answers
1 vote
If i previously printed label, but now the sale is complete. i want to add the tracking number after the fact. how do i do that?
The sale is closed, and there is a reminder that says "Don't forget tracking number" But there is no link nor directions on how to do that

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0 answers
0 vote
Is import from inventory file down ?
I have 25k listing ready to update use import from inventory file .But these days i can't import .I tried some times Re-submitting my import.It is still show me zero and import in progress.Last time i was wait over 24hrs it's never success.I don't...

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4 answers
0 vote
No response
Hi i ordered a phone from a booth for deliver to uk from the us. The seller is not responding to messages. I ordered on 1 Mar and it was marked as dispatched on the 2 Mar. I appreciate a delivery of this type takes time but I'm concerned as seller...

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1 answers
0 vote
What am i doing wrong importing my csv ?
I have spent 3 days trying to get my items uploaded. I finally thought I had it. It said import in progress but after 4 hours with nothing happening. I tried again with same results. It is feeling like a big waste of time. Please help I am so frus...

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1 answers
0 vote
Messaging a seller: what do you consider an acceptable length of time to wait for a seller to answer you back?
Sellers' listing says obo.

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2 answers
0 vote
Webstore booth questions
Can someone please explain this. I have a Bonanza booth it works. I just opened a web store called. wwwlteen-stars-forever.com It is finally showing up but when I type in teen stars forever in google nothing shows up so I need to pay for the adve...

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3 answers
0 vote
Another seller's 4 stars rating on my listing
How does another seller's 4 star rating get on MY listing?? I am absolutely shocked that I stumbled upon this while editing listings. And right there front and center too :( If you click on the 4 star rating she actually got a 1 star. https:...

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5 answers
0 vote
Its membership worthy?
hello, We did open our we site last week and so far nothing at all. Even the viewers are really small. To be honest I was expecting much more because first our product its very good and sell able, and because in Etsy for example we have thousan...

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1 answers
1 vote
Ebay listing through bonanza or direct???
If I list on Ebay through Bonanza I have to selct 13% commission. What is the advantage of doing it through Bonanza over listing direct to Ebay and paying Bonanza the normal 9% commission on my webstore items. Can anyone clarify. Thank you.

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3 answers
0 vote
Webstore question
I was just looking around the webstore info and looked how to set it up and they charge my 25.00 and I never clicked submit. I wanted to charge the card it was under too. Plus change it to the yearly charge how do I change this. I also put in my d...

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2 answers
0 vote
Why do my items keep reverting to a price of $1.00 ???
I enter a price and save the listing, but when I view the item in my booth it reflects a price of $1.00 ! Then I edit the item and the price has indeed been changed to $1.00 ... it is driving me crazy .

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0 answers
1 vote
Other Customer Payment Options
Does Bonanza have plans to add other payment options other than Pay Pal or Amazon Pay that we can offer our customers? For example maybe an payment integration with Stripe or Square. I know a year or so ago Bonanza offered a Credit Card pay...

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1 answers
0 vote
I was only trying to buy just 1 clock, so you guys and paypal both sent me conformations for 2 clocks.....???
I only ordered 1 clock, not 2.

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2 answers
0 vote
How many booths can a seller have at one time
I have over 700 items and I would like to break it down to categories. For example, I have jewelry and wall decal, I would like a booth with just jewelry and one with just wall decals but under the same business name. Is this possible?

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1 answers
0 vote
Filing a claim for lost package
I sold product on Bonanza and used their labels(stamps.com) on this website as I am NOT a member of stamps.com. They will not process the claim. Bonanza has no where to file a claim. USPS will not file because they do not show the insurance I paid...

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