Item Condition :- One side working only, its used item has wear and scratches no any cleaning attempted to the Headphone, no return accepted these the actual pictures for the item so this is what you will get. Sold as is Returns :- No return Accepted unless not As described ..before you open a case or leave a negative feedback please contact us first and we will do our best to solve the issue thank you for your understanding. **we record the serial numbers # of each products we sell and will be saved** Shipping :- Shipping via USPS or FedEx service or UPS . Handling and shipping time 1-2 business days, no shipping at Saturday or Sunday **international Shipping** will be varies ..contact me first and then I’llprovide you the shipping fees We do not ship to P.O. Box address, APO FPO, Alaska,Hawaii and Puerto Rico locations. Feedback :- We will try our best service for customers ,we appreciated your feedback Please give us 5 stars and we’ll do the same for you . Thank you and we hope to do business with you again