Zapp!: The Lightning of Empowerment by William C. Byham, Ph.D. with Jeff Cox (1992 Trade Paperback) Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? Empowerment is the answer, and it's easier to achieve than you may think. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they "own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow. New paperback books. Gift Quality Books. Copyright 1988. This edition, promoted as "A Fawcett Columbine Book", published by Ballantine Books through an arrangement with Development Dimensions International Publications in March, 1992. These copies from 22nd printing, manufactured in U.S.A. LCCN: 91-75992. ISBN: 0-449-90705-8. MSR = US $10.00.