Richelieu Hardware - Traditional Metal Knob and similar items

Returns:
We offer Hassle-Free Shopping, Free Shipping, Easy Returns!

ABOUT RETURNS (please read): We are happy to inform you that most returns may not be necessary but a photo of the product received simply emailed to us at support@ktinvnetions.com. Quick and Easy resolution in your favor may be offered.

Our intention here at Kitchen Inventions is that you receive goods exactly as described but, if you do need to make a return, we would go above and beyond to make it hassle-free. We offer 30 days to return any products.

If the product you have received is defective, we will gladly ship you another at our expense. If the product has been damaged in transit, we will provide a replacement subject to our “Damages” terms above. For both defective and damaged products, claims must be reported to us within 10 days of delivery. Any claims made after this 10 day period can not be accepted and returns must be complete within 30 days.

Returns for other reasons must be made within 30 days, freight paid, and with an appropriate Return Merchandise Authorization (RMA#). The goods must be in the original packaging complete with all original contents, including manuals and warranty cards; and be in re-saleable condition (20% restocking fee may apply). There is no restocking fee if an order is placed for an exchange or replacement of equal or greater value. Otherwise, you may also choose a Store Credit.

Returns must be sent to the address specified in the RMA#. Any items returned to Kitchen Inventions without express approval cannot be accepted and will be refused.

Unfortunately, we cannot accept returns from Canada, Custom, and most Made-to-Order items.

Items that have been installed or assembled, or that have been modified or altered in any way, are not returnable.

RMA#
A Return Merchandise Authorization Number must be obtained from us before returning any item. Return goods must be shipped to the appropriate manufacturer’s warehouse where it originally shipped from. Goods returned to our office address without approval will not be accepted and will be returned to you.