WELCOME TO JAWAD ARTS STORE DESCRIPTION Model Number: Hourglass Brand Name: XINCHEN Origin: Mainland China Size: 11.5*5.5cm Time: 5 minutes Material: Glass Type: Sand clock Craft: Blowing Style: Modern Minimalist Handicraft Category: Craft Jewelry, Craft Decoration Is it a Gift?: Yes, Personal Gift Suitable Holidays: Valentine's Day,St. Patrick's Day,Mother's Day,Father's Day,Independence Day,Thanksgiving Day,Easter,Christmas. 1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO) 2. Orders processed timely after the payment verification. 3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address. 4. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season. 5. Delivery Time: 2-3 WEEKS 1. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return. 2. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction. OR, you may choose to have a replacement. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY. You agree to all of the above-listed policies upon ordering on JAWAD ARTS. We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns. It is impossible to address issues if we do not know about them!