Thank you for visiting! All orders are shipped for FREE within the United States. For international sales, shipping costs will be added to the purchase price. Please contact us with your shipping address for a parcel quote. Orders before 2PM CST will be shipped the same day. Our items have never been installed and are sold as open-box products, unless otherwise noted. While the boxes may have slight damage, as shown in the pictures, the items themselves are carefully inspected to ensure they are not damaged or missing any pieces. We accept returns on items that have not been installed or damaged within 14 days of your purchase. In the rare event that an item is defective upon installation or has any blemishes not previously stated in the description, we will discuss a refund or exchange. Please, reach out if you have any issues that need to be addressed. Our goal is to achieve complete customer satisfaction. We appreciate you viewing this listing and look forward to serving you. Grohe 48488000 Replacement Kitchen Faucet Pull Down Hose - Chrome Grohe, renowned for engineering excellence and the choice of discerning homeowners, applies the same superior craftsmanship to every Grohe product and spare part. Choosing genuine Grohe parts is your assurance that your Grohe product will continue to function as originally designed. For sink mixers with SmartControl Grohe Magnetic Docking guarantees easy retraction and smooth docking of the spray head back to the starting position Engineered specifically for Grohe products Ensures perfect fit and function Quality materials for durability