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Our goal is to provide buyers with “Five Star” quality products at a fraction of retail prices. We do this by buying products on a large volume basis direct from the manufacturer. Therefore, it allows us to offer quality products at great prices, to you, the consumer! We pride ourselves in customer service. Please feel free to contact us today and Thank You for choosing us Exchange only within 7 days of receipt in original condition with tags and in the original box . Buyer must email or call us before returning anything.Please call us to request a Return Authorization Number (RAN) and return the item within 7 days, 20 % restocking fee will be charge for every returned item also(if you exchange the item its free we even pay the second shipping but if you send the item for refund you will lose your shipping and handling charges) .(Shipping, handling and insurance costs are non-refundable.) NO REFUND OR EXCHANGE FOR ESPECIAL ORDERS and personalized order(NAME NECKLACE,…ECT ) buyer is responsible for return shipping charges