If the merchandise was damaged or defective at the time of delivery, damage claims must be reported within 24 hours.

If you are not satisfied with your purchase for whatever reason upon receiving it or if the merchandise is not what you ordered, return the merchandise for refund, simply ship us your purchase in its original packaging.

You have seven days to return an item. Buyer is responsible for any fees associated with return shipping..

What happens to my order if it can’t be delivered and is returned to Le Marrakech Store?

All shipments returned to Le Marrakech Store are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts.

When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment. All reshipments incur reshipment fees that are the same as Le Marrakech Store regular shipping fees.