Neo Chair Office Chair Adjustable Desk Chair Mid Back Executive, Jet Black Product Details Ergonomic Comfort - An ergonomically curved backrest with a wing design provides excellent back support, and the chair offers additional comfort with a padded headrest and thick, plush seat cushion. Flip-Up Function - Versatile flip-up armrests make it easy to store the chair under your desk or sit comfortably cross-legged, ensuring adaptability to a wide range of settings. BIFMA Certified - To ensure safety and durability, every component, including the gas lift, metal base, and dual casters, is BIFMA certified. Premium Leather - The soft and skin-friendly premium faux leather is resistant to stains, scratches, peeling, and cracking for a long time. It's also easy to clean. Customizable Function - You can easily adjust and lock the tilt with the tilt tension control and customize the height and 360-degree rotation as needed. Payment We accept PayPal and credit cards via PayPal. Taxes - US We collect sales tax, as required by law. Shipping We make every effort of shipping within 3 business day of payment clearing. The estimated delivery time is 2 - 5 business days from the shipping date. Policies If you do need to return your item, please contact us via email (you will receive an email when your product ships with additional details - Subject: Important information about your purchase). You will then be provided with a return shipping label and packing slip. Pack the item carefully. Include the packing slip, apply the shipping label, and return the item within 30 business days of the date you request a return, or your return will be canceled. Once we receive your order we will inspect the return. Please allow up to 5 business days of receiving the returned item for your refund.