Please allow us the opportunity to resolve any issues before opening disputes and/or leaving feedback. Our inventory is purchased from various different manufacturers, retailers, and 3rd party sources. We do not represent or make any claim regarding any manufacturer's warranty. Brush head is in great condition. Please check all the pictures as they are part of the description. Item is Guaranteed to be as stated, or your money back. If you have any questions, please ask before bidding. I do my best to describe items as accurately as I can, if you have any problem with the item you purchased, please contact me and I will resolve the issues. Most items will ship in 1 to 3 business days after payment is received.