Official Sony return. The product is in good working order and will show some cosmetic issues caused by improper packaging or shipping, such as dents on the metal cover and chips and/or scuffs, scratches on the plastic panels, which however don't affect the functionality (please, see all pictures carefully). Comes with all new original accessories. As pictured. What's included: Receiver, Faceplate, Microphone, FM wire antenna, AC power cord, Remote control, 2 AAA batteries. Comes in non-retail packaging. Manuals and documentation can be found on the Manufacturer's support site. Note: This is NOT brand new product, this is pre-owned item with some cosmetic issues, that's why it is selling for discounted price. When you bid on or buy this item, you are agreeing to the item's condition and "no return" policy stated in this listing. If you're looking for a brand new item, don't buy this. We record serial numbers and put identification marks on all our products.