The Atandt Crl30102 Dect_6.0 1 Handset Landline Telephone - Expansion Handset. Blank handset display. 1 - Confirm proper installation of the telephone base power supply and handset battery. You should only use the power supply provided with your telephone. Make sure the power supply is not connected to an electrical outlet that is controlled by a wall switch. Confirm that the electrical outlet that the telephone is plugged into is working. 2 - When placing the handset in the charging base, confirm that the charge contacts on the handset and base are making a good connection. The CHARGE light on the telephone handset will be on when the handset is charging. When charging your cordless phone for the first time, or when the battery is completely dead, after 30 minutes of uninterrupted charging, the handset will be fully functional; which includes the handset display and indicator lights. There is enough charge at this point to use the telephone for a short time. Note: It is recommended that you charge your handset battery for the first time for 16 hours to maximize the life of your battery. After the initial 16 hour charge, keep the handset in the telephone base or charger when not in use. It is normal for the unit to show LOW BATTERY while charging. This will go away once the unit has received a minimum charge. For optimum daily performance, return the handset to its telephone base when not in use. If the charge light does not come on please see the symptom Why won't the handset charge light come on? 3 - For multi handset systems: Swap the batteries with a known working handset. If the issue follows the handset, replace the handset if the system is expandable. Replace the whole system if the system is non-expandable. For single handset systems or when all HS's are affected follow the steps below: Reset the phone: Step 1: Disconnect the power to the telephone base. Step 2: Disconnect the handset battery(s). Step 3:Wait a few minutes and then reconnect the power to the telephone base. Step 4: Reconnect the handset battery(s). Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test the phone again. NOTE: After resetting the telephone system, you will need to reset the clock: Step 1 When the phone is not in use, press MENU/SELECT. Step 2 Press ?DIR or ?CID until you see SET DATE/TIME. Step 3 Press MENU/SELECT. Use the dialing keys to set the month date and year. Step 4 Press MENU/SELECT. Use the dialing keys to set the hour and minute; then press ?DIR or ?CID to select AM or PM. Step 5 Press MENU/SELECT to confirm your settings. Press and hold OFF/CANCEL to return to the idle screen. 4 - If the battery is less than 1 year old and talk time is less than 3 hours, replace the battery under warranty. If the battery is more than 1 year old and there is an issue with the battery, customer may need to purchase a new battery. High Quality DECT6.0,1 HS,CID,CALL WAI Product Features This is as an ?Expansion Handset?; it needs a base to operate Sleek Design Energy-Star Certified Requires a CRL32102, CRL32202, CRL32302,CRL32352, CRL32452 to operate Kindly refer the Product Description section to know troubleshooting issues Shipping: Shipping is complimentary within the lower 48 US States. We Do Not Ship to PO/APO Boxes, HI or Alaska We Do Not Ship Outside of the Continental US All items ship within 24-72 hours of Payment For large items that require Freight shipping a valid phone number is required to call and schedule your delivery Terms of Sale and Feedback: Feedback is extremely important to us and If you are satisfied with our transaction, please take a moment to leave Positive Feedback. YOUR Satisfaction is our #1 Priority! If there are any issues, PLEASE contact us BEFORE leaving a neutral or negative rating so that we may resolve any concerns. We PROMISE we can make you happy if you give us a fair chance. Returns / Concerns: All items qualify for returns within 14 - 30 days of receipt. Buyer is responsible for return shipping on any item that is not damaged Please be sure this is an item you want before making your purchase. Customer Satisfaction is our TOP priority! All items are IN STOCK at time of listing. Inventory changes constantly and it is impossible to maintain a perfectly accurate count of all items. Please do not penalize us if we have to issue you a refund! Thank You For Your Business!